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Drake
offers a comprehensive collection of services focused on ensuring
your employees successfully communicate with each other, management
and customers. |
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Employee
Handbooks, Policy Manuals and other Communications |
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All
communications, including written, help employees to know and understand
the game plan and how to be successful. The communications also
highlight the corporate culture - whether caring and supportive
or demeaning and de-motivating. Clearly written handbooks and policy
manuals serve to underscore the company's commitment to its valued
staff. |
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Job
Descriptions and Uniform Job Classifications |
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Let
us help you define the essential job duties for each position in
a specific, measurable and legally compliant manner. The benefit
of such job descriptions is that employees know what is expected
of them. These descriptions provide structure (not stricture) to
facilitate maximum productivity. |
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Employee
Orientation and Updates |
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Once
you have made a hiring decision, do you know what needs to be done
on the new hire's first day, first crucial week and first month of
employment? If you answered no, then this course is a must for you
to improve your leadership skill set. |
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Management
Coaching |
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One
of the reasons that corporations have a management structure is to
help staff become even better at their jobs. Being a manager implies
also being a coach - working with staff to assure their success and
that of the company. Learning to coach and develop staff is a critical
skill necessary to being an effective manager/leader. This practical
hands-on workshop builds on the manager/leader's skills and provides
access to someone from outside the organization who serves as a sounding
board/coach to the manager. This unbiased external coach can provide
invaluable objective feedback and help the manager/leader assess the
effectiveness of his/her approach with peers, management, board members,
and direct reports |
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HR
Policies and Procedures - Best practices for your company |
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This
course is designed to educate and inform supervisory and staff employees
of the human resources policies and practices in place at their company.
Participants will understand how to properly apply these policies
and procedures in a consistent manner as one way to build trust, enhance
morale and reinforce company principles and values among all staff.
Participants will also learn how to minimize their liability when
making personnel decisions. Participants should bring a copy of the
policy manual to the session. |
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Diversity |
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When
all employees feel valued for who they are and the gifts and talents
they bring to the workplace, the entire organization functions at
a higher level of effectiveness and the risk of litigation is greatly
reduced. With the workforce becoming increasingly diverse in terms
of race, gender, disability, age, religious preferences and the like,
it is important to understand and appreciate the value of these differences.
Instead of learning how to act "politically correct," attendees
examine deeply held stereotypes and fears, allowing them to view the
origin of their beliefs and the disrespect that some of these beliefs
may create. |
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Prevention
of Sexual Harassment and Other Unlawful Workplace Harassment |
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The
topic of Unlawful Workplace Harassment is prominent in the news media
and in the Boardrooms of America's businesses. It is of major concern
not only because it violates the rights of employees, but it is costly
in terms of lost productivity and lowered morale. Therefore, it makes
good Bu$ine$$ $en$eTM to assure that all employees understand
the blatant and subtle forms of unlawful harassment including sexual
harassment in order to clarify the myths and create a business environment
where employees can work free from harassment of any sort. |
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Netiquette |
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Everyone
is using E-mail today as a means to achieve incredible productivity
in the workplace. However, numerous questions are arising about how
to use this wonderful technological medium effectively, politely and
legally. Because the written expression communicates only 7% of our
message, there are numerous opportunities for our written message
to be misunderstood by our receiver. This course explores what E-mail
and Internet Etiquette is and why it is critically important in facilitating
internal and external communication. Top
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DRAKE & Associates, Ltd. All Rights Reserved. See Privacy
Statement.
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