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Employee
productivity is important to maintaining your bottom line. However,
many often wait until a crisis or problem arises before seeking
assistance. Let the Drake team help you
increase and maintain employee productivity through effective communication,
motivation, mediation and conflict management... |
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Effective
Communication |
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Being
an effective communicator is a vital skill in today's work environment.
Participants will take personal assessments that will help identify
communication strengths and barriers to productive communication.
Using interactive and experiential activities, participants will
be able to explain why and how communication breaks down and what
are the skills and strategies needed for improvement.
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Staff
Motivation
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De-motivated
employees (complainers, "sickies," perfectionists, procrastinators,
and saboteurs) come to your employment with these habits and behaviors.
This seminar focuses on identifying the causes and consequences
of this type of behavior and developing action plans for improvement
and reward.
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Conflict
Management and Mediation Services |
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Sometimes
a misunderstanding occurs between staff members and/or between staff
and supervisors. Having a neutral third party to mediate these situations
can minimize hurt feelings and non-productive time and help facilitate
a mutual agreement on how to prevent further differences from escalating. |
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Adapting
to Change |
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This
interactive and thought provoking workshop uses the book "Who
Moved My Cheese?" by Spencer Johnson, MD, to reveal profound
truths about change. It is written in a simple parable format, filled
with simple, yet life-impacting truths. The information provided in
this workshop gives fundamentals and memorable information in how
to understand and maximize change opportunities. This course gives
you a new and more positive way to look at change so it can work to
your company's advantage. |
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Customer
Service |
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This
one-day workshop focuses on the behaviors and actions an organization
must possess to deliver "WOW" customer service. The course
is designed to heighten the participant's awareness of critical behaviors
needed to professionally and effectively relate to customer needs
and see the transaction from the customer's view. |
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©1992-2015
DRAKE & Associates, Ltd. All Rights Reserved. See Privacy
Statement.
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